Shipping & Returns

Effective Date: This Return Policy was last revised on December 14, 2024.

You may return items purchased through a giftplaygo.com website within 15 days of purchase for a refund in accordance with this return policy (“Return Policy”). This Return Policy is subject to the Terms of Use for the giftplaygo website on which you made your purchase.

Other Retailers: GIFTPLAY! will not accept any returns of GIFTPLAY! items purchased through other retailers.

Process for Return: If you want to return an item, within 15 days from date of purchase you must:
 

• Contact GIFTPLAY’s customer service at info@giftplaygo.com or by calling Monday-Friday, 8:30am to 5:00pm Central time at 1 (786) 343-5270 in order to obtain a return authorization number (“RA Number”).

• Within 15 days of the date of purchase, return the item via FedEx or UPS (signature service required) to GIFTPLAY in its new, unused condition in the original packaging to the following address: 14681 SW 108th ST Miami FL 33186.

• Include in the return shipment the RA Number and the original packing slip.

Shipping Charges: GIFTPLAY! is not responsible for the cost of outbound or return shipping charges for any return or for any damage to the item on return shipment to GIFTPLAY!

Please note: All actual shipping costs incurred by GIFTPLAY! upon initial purchase shall be deducted from any return reimbursement.

Upon receipt of a returned item that complies with this Return Policy, GIFTPLAY! will refund your payment to the original account billed for the item.

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Defective vs Damaged product:
 

• Defective: If the item you wish to return is inoperable, but has no apparent damage, it is considered “Defective”.

• Damaged: If the item you wish to return arrives at your door with shipping damage, it is considered “Damaged”.

• NOTE: Items damaged by consumer during initial assembly or items damaged by consumer during subsequent use do not constitute damaged items subject to this Return Policy and such items cannot be returned and will not be accepted by GIFTPLAY!

This Return Policy is subject to change without notice. The version of this Return Policy in effect at the time of your purchase will govern your purchase. GIFTPLAY recommends you print or otherwise retain a copy of this Return Policy at the time of your purchase.